Terms & Conditions:
3 year free scheduled servicing means the period commencing at the Volkswagen New Vehicle Warranty Start Date and expiring at the earlier of:
a. 3 years and 6 months from the Volkswagen New Vehicle Warranty Start Date; or
b. (b) when the aggregate distance travelled by the vehicle reaches 52,500 km (or 70,000 km for a Model Year 2018 to current Crafter vehicle or a Model Year 2021 onwards Amarok vehicle).
Vehicles will be serviced as per the official service schedule for eligible vehicles as set out by Volkswagen Australia.
One-year Service Initiated Roadside Assistance (SIRA) will be activated within seven days if the vehicle is returned to Denlo Volkswagen for a scheduled service, for the duration of the 3 years servicing offer.
Exclusions to the 3 year free scheduled services and items not covered by Denlo Volkswagen include:
Tyre rotation and balancing and wheel alignment where required;
• Repair of accident damage to any body, driveline or chassis components;
• Additional maintenance due to modification from the original specification or the use of non-approved parts, fluids or additives;
• Normal wear and tear consumable items requiring replacement and parts requiring additional maintenance (including but not limited to clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (including Bi Xeon and LED), fuses, trims, diesel particulate filters, catalytic converters, all belts, water pumps, tyres, satellite navigation update disks and all other partsof your vehicle that have been subject to normal wear and tear);
• Items or work required as a result of vehicle misuse or abuse or as a result of the vehicle not being driven in accordance with the manufacturer’s specifications and guidelines;
• Additional fluids and additives not specified in the service schedule;
• Adjustments not specified in the service schedule;
• Additional maintenance and repairs that may be recommended by Denlo Volkswagen to suit your individual driving characteristics;
• Service or maintenance of non-genuine Volkswagen parts; and•Service, fitment or maintenance of any accessories, including Volkswagen accessories.
It is your responsibility to ensure that your vehicle is presented at Denlo Volkswagen during normal working hours for servicing at each of the service intervals. If you miss any service interval, it can result in additional work being required which may not be included in the 3 year free scheduled servicing offer and for which an additional charge may be payable. You have up to 6 months or 7,500 km (10,000 km for Model Year 2018 to current Crafter vehicles and Model Year 2021 onwards Amarok vehicles) aftereach Service Interval (whichever occurs first) to present your vehicle for servicing.